keywords for business

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Keywords


Chapter 1


Human relations � the process by which management and workers interact and attain their objectives.


Scientific Management � sought to merge the people and the work





The Hawthrone studies � started the modern behavioral management


Social networks � are the informal approaches people use for interacting


The traditional model � is the old way of managing people


The human resources model � views people as having untapped potential.


System 1 � Managers are exploitive autocrats


System � Managers are benevolent autocrats


Scientific method � an objective approach to gaining knowledge


Behavioral scientists � are individuals who apply their training to the study of behaivour in organizations.


Test group � is a group that is given some form of treatment


Control group � is a group that is not given any treatment


Structured interview � use specific questions asked in a predetermined manner.


Unstructured interview - follow a general direction but no rigidly set format.


Ethics � is the study of standards and moral judgement


Social responsibility � is the obligations of a business to society


Chapter


Motivation � is a phychological drive that directs a person toward on objective


Motives � are the “whys” of behivour


Physiological needs � basic requirements, such as food, clothing, and shelter


Chapter con’t


Saftey needs � provide for survival and security


Social needs � satisfied through meaningful interaction with others


Esteem needs � self-importance and self-respect


Prestige � carries with it respect and status


Power � ability to influence or induce behavior


Self-actualization needs � are those for satisfying ones full potential


Competence � implies control over environmental factors


Achievement � desire to attain objectives


Motivators � associated with positive feelings.


Expectancy theory � motivation is equal to valence times expectancy


Valence � a persons performance for a particular outcome


Expectancy � the perceived probability that a specific outcome will follow a specific act


Motivational force � is equal to valence times expectancy


Chapter


A value � something of worth or importance to an individual


Terminal value � is one that is expressed in terms of a desired goal or end


Instrumental value � the means for achieving desired goals


Perception � a persons view of reality


Sensory reality � is physical reality


Stereotyping - generalizing a particular trait to all members of a given group.


Attitudes � a persons feelings about objectives, event, and people


Cognitive component � is the set of values and beliefs a person has towards a person, an objective, or an event.


Affective component � the emotional feeling attached to an attitude.


Behavioral component � the tendancy to act in a particular way toward a person object or event.


Intervening variable � one that is influenced by a casual variable and that effects an end- result variable.


Personality � a relatively stable set of characteristics and tendencies that help to describe individual behaviour.


Chapter 4


A group � a social unit of or more interactive people striving for common goals


Functional group � individual perform the same tasks


Cross fuctional group � composed of people from or more functional areas


Project group � members from many different backgrounds.


Virtual group � task focused group that meets without all members being present in the same locale or at same time


Interest friendship group � formed on basis of common beliefs, concerns or activities.


Left brain �logical, rational and detailed


Right brain � spontainious, emotional and visual


Chapter 5


Authority � is the right to command


Power � is the ability to influence


Grapevine � the informal communication network


Chapter 6


Handicraft era � Self sufficiency


Mechanization era � saw the use of machine labour


Postindustrial society � characterized by 4 major changes


Cultural match � similarity between individual and organizational culture


Individual culture � is the norms, attitudes, values and beliefs that a person brings to a job





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