Management

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Table of Contents

Introduction……..………………………………………………..

Job Satisfaction………….…………….…………………………

Hierarchy of Needs Theory…………………….…………….




ERG Theory……………………………………………………

Evaluate the impact of the key work related attitudes of job satisfaction and organisational commitment on work performance

The attitudes that managers are most concerned with are those related to work, particularly attitudes that affects how well an employee performs. Effective managers should seek to develop the kinds of attitudes that are associated with high performance. Two attitudes that may relate to high performance are job satisfaction and commitment to the organisation.

Job Satisfaction refers to A positive attitude toward one’s job and Organisational Commitment refers to Loyalty and heavy involvement in ones’ organisation. (Management 000470).

This essay will evaluate the key-related attitudes including both positive and negative and discuss the factors which determines job satisfaction. It will examine the work of theorists such as Abraham Maslow, Clayton Alderfer and Fredrick Herzberg and consider their contribution to the elements invlolved in achieving job satisfaction. And finally, it will discuss the importance of commitment by the organisation in order to ensure that an acceptable level of work performance is achieved.



Motivation



Maslow’s Hierarchy of Needs

The concept of a hierarchy of needs was advanced by Abraham Maslow (14), a phychologist. Maslow proposes that humans are motivated by a variety of needs, and that these needs exist in a hierarchial order as shown in the table below.

Fulfillment off the Job Need Hierarchy Fulfillment on the Job

Education, religion, hobbies, personal growth Self-Actualisation Needs Opportunities for training, advancement, growth, creativity

Approval of family, friends, community Esteem Needs Recognition, high status, increased responsibilities

Family, friends, community groups Belongingness Needs Work groups, clients, co-workers, supervisors

Freedom from war, pollution, violence Safety Needs Safe work, fringe benefits, job security

Food, water, sex Physiological Needs Heat, air, basic salary

Management (Fifth Edition)

· Physiological Needs These are the most basic human physical needs that we require to survive and these include food, water and sex. Work related basic life needs can be satisfied with heat, air and a basic salary.

· Safety Needs These are the needs that we require for physical and emotional security. Safety needs reflect the needs for safe jobs, they may be satisfied through job security, health insurance, pension plans, and safe working conditions.

· Acceptance Needs These needs reflect the desire to be accepted by ones peers, to have friendships, to be part of a group and to be loved. In the organisation, these needs influence the desire for good relationships with collegues and managers and also to participate in work groups.

· Esteem Needs These include the need for respect and recognition (the esteem of others) as well as a personal sense of accomplishment and worth (self-esteem). These may be satisfied through personal accomplishment, promotion to a more responsible job title, various appraisals and rewards, and other forms of recognition.

Two Factor Theory….…………………………….……………..

Organisation Commitment……………………………………….

Summary…………………………………..……………………..

Conclusion…………………………………….…………………



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