Saturday 2 June 2012

Effective Communication

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This lesson will cover what effective communication

is, the key elements of the process, the various ways we communicate,

and a brief look at barriers that get in the way.

Examples of internal




barriers are fatigue, poor listening skills, attitude toward the sender or

the information, lack of interest in the message, fear, mistrust, past experiences,

negative attitude, problems at home, lack of common experiences,

and emotions. Examples of external barriers include noise,

distractions, e-mail not working, bad phone connections, time of day,

sender used too many technical words for the audience, and environment.

Barriers keep the message from getting through.When communicating,

watch out for barriers. Monitor the actions of the receiver.Watch

her body language; check to make sure the message the receiver received

is the one sent�ask questions and listen.

Here are the various components of the communication process in detail.

• Input. The sender has an intention to communicate with another person. This intention makes up the content of the message.

• Sender. The sender encodes the message, e.g. the idea of piece of furniture to sit on = . Thus he gives expression to the content.

• Channel. The message is sent via a channel, which can be made of a variety of materials. In acoustic communication it consists of air, in written communication of paper or other writing materials.

• Noise. The channel is subjected to various sources of noise. One example is telephone communication, where numerous secondary sounds are audible. Even a solid channel such as paper can be crushed or stained. Such phenomena are also noise in the communicative sense.

• Receiver. The receiver decodes the incoming message, or expression. He translates it and thus receives the

• Output. This is the content decoded by the receiver.

• Code. In the process, the relevance of a code becomes obvious The codes of the sender and receiver must have at least a certain set in common in order to make communication work

᠃Sender The person who initiates the dialogue.

Attempts to find words, phrases and non-verbal

language that is mutually understood by the receiver.

This process is called encoding.

᠃Receiver The person who attempts to translate the

sender’s message into meaningful information. This

process is called decoding.

᠃Message Has many forms, including written,

electronic, verbal and non-verbal. The best form to

use depends on many variables including importance,

urgency, and goal of the communication.

᠃Reverses the process. Receiver of the original

message becomes the sender. Feedback may

have to be solicited from the receiver.

᠃Confirms the message was heard and understood.

In most cases, the greater the feedback, the more

effective the communication!

᠃This process creates a feedback loop of

messages passed back and forth between the

sender and the receiver.



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